*Please note: Time frame estimates are from when the parcel is sent and only accounts for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. Unfortunately these do not include delays outside of our control.
Tracking your Parcel:
Orders are sent via Australia Post and require signature on delivery.
If the parcel is not signed for, the item will be carded. This card will be left at the address supplied and will indicate where your parcel may be collected from. In most cases the parcel will be located at your local Australia Post Depot.
Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to get every order off ASAP.
PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.
THESE TIME FRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP.
On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.
Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.
If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at firstname.lastname@example.org and we will attempt to correct the mistake.